Whether you call or visit, the important thing is to make a gesture that lets the family know you're thinking of them and share their sorrow. If you knew the deceased but not the family, be sure to introduce yourself by name and let them know what your relationship was to their loved one. Keep your comments brief, focusing on the deceased and survivors rather than yourself.
Any of the following statements are appropriate:
- I'm so sorry for your loss.
- He/She was a wonderful person, and will be missed.
- Our prayers are with you and your family.
- Our condolences to you and your family.
Don't be afraid to laugh or share a brief funny story about the deceased, just be mindful of the time and place.